Volkswagen has initiated a recall of more than 271,000 SUVs in the U.S. due to potential issues with the front passenger airbag failing to inflate during a crash.

Issue and Model Coverage

The recall affects specific models of Volkswagen SUVs, including certain Atlas SUVs from the 2021 through 2024 model years, and some 2020 through 2024 Atlas Cross Sport SUVs. According to documents released by U.S. safety regulators on Wednesday, the issue stems from wiring underneath the front passenger seat that may develop a fault. This fault could deactivate the sensor responsible for detecting whether a passenger is seated, thereby disabling the airbag and increasing the risk of injury in the event of a crash.

Safety Concerns and Recall Process

Drivers affected by this issue will receive a warning sound and an error message on the instrument panel if a fault occurs. Volkswagen advises owners to avoid using the front passenger seat until the necessary repairs have been completed as part of the recall. Dealerships will address the problem by replacing the sensor mat and wiring harness free of charge to owners. The recall repairs are scheduled to commence with notification letters expected to be sent out starting August 16.

Owner Notifications and Contact Information

Volkswagen has identified 1,730 warranty claims potentially related to this airbag issue. Owners are encouraged to contact Volkswagen’s customer service at (866) 893-5298 for any questions regarding the recall. The recall number assigned by Volkswagen for this issue is “69PZ.” Additionally, owners can reach out to the National Highway Traffic Safety Administration (NHTSA) safety hotline at (888) 327-4236 (toll-free at 1-800-424-9153) or visit www.nhtsa.gov for further information and updates on the recall.

This proactive recall underscores Volkswagen’s commitment to addressing safety concerns promptly and ensuring the reliability of their vehicles. By swiftly addressing the potential airbag issue, Volkswagen aims to mitigate risks and maintain the safety of both drivers and passengers on the road.