Some Verizon customers are currently facing mobile network outages across various parts of the United States, the company confirmed on Thursday evening.
Widespread Outages Reported
Verizon’s support account responded to complaints on social media, stating, “We’re aware of a nationwide situation affecting multiple states.” Numerous customers took to platforms like X (formerly Twitter) to report issues with their cell service. As of 6:39 p.m. ET, Downdetector, a website that tracks outages, recorded 12,599 reports of service disruptions. By 9:54 p.m., the number had decreased to 5,831 reports.
Affected Regions and Response
A Verizon spokesperson acknowledged the issue, stating, “We are aware of an issue impacting service for some customers, primarily in Midwestern and Western states.” The spokesperson also noted that they had not responded to inquiries about a timeline for restoring service as of 11 p.m. ET. Verizon’s support account mentioned that outages are typically resolved within 48 hours.
Customer Reactions and Impact
Customers affected by the outage expressed frustration on social media platforms. Many users reported difficulty making calls, sending messages, and accessing mobile data services. Some customers also reported disruptions to their business operations due to the outage. Verizon customers in states such as California, Texas, Illinois, and Colorado reported varying degrees of service interruption. This included issues with making and receiving calls, slow data speeds, and inability to connect to the internet.
Verizon’s Response and Actions Taken
In response to the outage, Verizon has been working to identify and address the root cause of the issue. The company’s technical teams are actively working to restore services to normal as quickly as possible. A Verizon spokesperson assured customers that resolving the outage is a top priority for the company. They stated, “We understand how important it is to stay connected, and we apologize for any inconvenience this may have caused.”
Monitoring and Updates
Verizon monitors the situation closely and provides updates through its official support channels and social media platforms. Customers are encouraged to check Verizon’s official website or social media accounts for the latest information on the outage and restoration efforts.
As of now, the exact cause of the network outages has not been disclosed by Verizon. The company has not provided a specific timeline for when full-service restoration is expected, but they continue to work diligently to resolve the issue.